Cancellation Policy

1. Overview

We understand that circumstances change. This policy outlines the terms and conditions under which you may cancel your order with Green Crate.

2. Cancellation Window

To ensure we can fulfill orders efficiently with fresh produce, please note the following cancellation timeframes:

3. How to Cancel

To cancel your order, please contact our customer service team as soon as possible using one of the following methods:

• Contact us through our website.
• Email our customer service team with your order details.
• Include your order number and reason for cancellation.

4. Cancellation Fees

Depending on when you cancel, the following fees may apply:

• More than 24 hours before delivery: No cancellation fee. Full refund provided.
• 12-24 hours before delivery: A 10% cancellation fee may be applied to cover preparation costs.
• Less than 12 hours before delivery: A 25% cancellation fee may be applied. In some cases, cancellation may not be possible if the order is already out for delivery.

5. Refund Processing

Once your cancellation is confirmed, any applicable refund will be processed within 5-10 business days. The refund will be issued to your original payment method.

6. Order Modifications

If you need to modify your order rather than cancel it entirely, please contact us as soon as possible. Modifications are subject to product availability and must be requested at least 24 hours before the scheduled delivery.

7. Cancellation by Green Crate

In rare circumstances, we may need to cancel your order due to:

• Product unavailability or stock issues.
• Delivery constraints to your area.
• Payment processing issues.
• Unforeseen circumstances beyond our control.

If we cancel your order, you will receive a full refund and be notified as soon as possible.

8. Contact Us

For any questions about cancellations or to request a cancellation, please contact our customer service team. We are here to assist you.