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Refund Policy

Last updated: March 2025

1. Our Commitment

At Green Crate, customer satisfaction is our priority. We understand that sometimes issues may arise with your order, and we are committed to resolving them fairly and promptly.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

  • Quality Issues: If products received are spoiled, damaged, or significantly below expected quality standards.
  • Incorrect Items: If you received items different from what you ordered.
  • Missing Items: If items from your order are missing upon delivery.
  • Non-Delivery: If your order was not delivered without prior notification or valid reason.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our customer service within 24 hours of receiving your order.
  2. Provide your order number and a clear description of the issue.
  3. Include photographs of the affected products, if applicable.
  4. Our team will review your request and respond within 2 business days.

4. Refund Methods

Once your refund is approved, you may receive compensation in one of the following forms:

  • Full Refund: Original payment method will be credited within 5-10 business days.
  • Partial Refund: For partial quality issues, a proportional refund may be issued.
  • Store Credit: Credit for future purchases may be offered as an alternative.
  • Product Replacement: We may offer to replace affected items on your next delivery.

5. Non-Refundable Situations

Refunds may not be granted in the following situations:

  • Change of mind after delivery has been completed.
  • Products consumed or disposed of before contacting us.
  • Issues reported more than 24 hours after delivery.
  • Natural variations in fresh produce that do not affect quality.
  • Delivery issues caused by incorrect address information provided by the customer.

6. Processing Time

Approved refunds will be processed within 5-10 business days. The time for the refund to appear in your account may vary depending on your payment provider and financial institution.

7. Contact Us

For any refund-related inquiries, please contact our customer service team. We are here to help ensure your satisfaction with every order.