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Shopping Policy

Last updated: March 2025

1. Welcome to Green Crate

Thank you for choosing Green Crate for your fresh produce needs. This shopping policy provides important information about how to shop with us, what to expect, and how we ensure a great experience for all our customers.

2. Product Selection

Our catalogue features a wide variety of fresh produce and related products. When shopping with us:

  • Browse products by category or use the search function to find specific items.
  • Product images are representative; actual products may vary slightly in appearance.
  • Product weights and sizes are approximate and based on average measurements.
  • Seasonal products may have limited availability depending on harvest conditions.

3. Pricing

Our pricing policy is designed to be transparent and fair:

  • All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
  • Prices may change based on market conditions and product availability.
  • The price displayed at the time of order placement is the price you will pay.
  • We reserve the right to correct any pricing errors before order confirmation.

4. Ordering Process

Placing an order with Green Crate is simple:

  1. Select Products: Add items to your cart by selecting products from our catalogue.
  2. Choose Delivery Date: Select your preferred delivery date from available options.
  3. Review Cart: Review your cart to ensure all items and quantities are correct.
  4. Provide Details: Enter your contact information and delivery address.
  5. Complete Payment: Securely complete your payment to confirm your order.

5. Delivery Information

We are committed to delivering your fresh produce in the best possible condition:

  • Delivery Areas: We deliver to select areas. Please check if your area is serviceable during checkout.
  • Delivery Times: Orders are delivered on the selected delivery date. Specific time slots may be available depending on your location.
  • Delivery Fees: Delivery fees may apply based on your location and order value. Free delivery may be available for orders above certain thresholds.
  • Receiving Orders: Please ensure someone is available to receive the delivery. Fresh produce should be refrigerated promptly upon receipt.

6. Payment Methods

We accept secure payments through PayFast, which supports:

  • Credit and debit cards (Visa, Mastercard).
  • Instant EFT.
  • Other payment methods as available through PayFast.

All transactions are secured with industry-standard encryption to protect your payment information.

7. Minimum Order Requirements

To ensure efficient delivery operations, minimum order values may apply. Any minimum order requirements will be clearly displayed during the checkout process.

8. Product Freshness Guarantee

We take pride in the freshness of our products:

  • Products are sourced from trusted suppliers and carefully inspected.
  • Temperature-controlled handling ensures freshness during storage and delivery.
  • If you receive any product that does not meet quality standards, please refer to our Refund Policy.

9. Customer Support

We are here to help with any questions or concerns:

  • Contact our customer service team through our website.
  • We aim to respond to all inquiries within 24 business hours.
  • For urgent delivery issues, please contact us immediately so we can assist.

10. Related Policies

For complete information about shopping with Green Crate, please also review our Terms and Conditions, Refund Policy, and Cancellation Policy.